Privacy Policy

1. Scope of This Policy

This Privacy Policy describes how Aetherion LLC, operating under the Nexus brand (“Nexus,” “we,” “us,” or “our”), collects, uses, stores, and discloses information through thenexussalon.com, ai.thenexussalon.com, Nexus AI, checkout and account systems, coaching programs, communities, courses, live sessions, recordings, support channels, and related digital services (collectively, the “Services”).

This policy applies to visitors, prospects, customers, free users, paid members, coaching clients, community participants, and anyone who communicates with Nexus.

We do not sell personal information for money. We do not authorize service providers to use your Nexus profile information for third-party advertising.

2. Information We Collect

The information we collect depends on how you use the Services.

Category	Examples	Primary Uses
Contact and identity information	Name, email address, phone number, billing or shipping address, company name, and account identifiers.	Create accounts, deliver services, verify membership, communicate, provide support, and process orders.
Account and security information	Password or verification records, login codes, session records, IP-derived security records, access level, and authentication history.	Authenticate users, prevent abuse, enforce access limits, investigate suspicious activity, and protect accounts.
Purchase and subscription information	Products purchased, subscription status, transaction amount, payment status, refunds, invoices, and related records. Payment card details are handled by payment processors and are not intentionally stored by Nexus.	Process and administer purchases, subscriptions, cancellations, refunds, access, accounting, tax, and fraud prevention.
Nexus AI inputs and profile information	Answers, personal reflections, priorities, aspirations, goals, skills, preferences, business ideas, audience information, offers, messaging, drafts, decisions, and other content you choose to enter.	Generate requested AI results, build Passion and Business Profiles, save progress, personalize journeys, and support coaching.
Generated and saved results	AI outputs, Passion Profiles, Business Profiles, history, journey progress, saved drafts, generated copy, PDFs, and sharing settings.	Display results, support revisions, preserve history, create downloads, and provide requested sharing features.
Coaching, community, and communications	Support messages, emails, form submissions, community posts, comments, call participation, chat messages, feedback, approved testimonials, and recordings of live group sessions.	Deliver coaching and community services, respond to questions, moderate content, improve services, and provide replays.
Technical and usage information	IP address, browser, device type, operating system, pages viewed, timestamps, referring pages, error logs, cookie identifiers, and interactions with the Services.	Operate, secure, troubleshoot, measure, improve, and understand use of the Services.
Marketing and preference information	Email preferences, SMS consent, campaign source, advertisement interactions, event registrations, and areas of interest.	Send requested information, manage preferences, measure campaigns, and market Nexus where permitted.

Sensitive information

Nexus is designed for personal and business development, not for storing highly sensitive information. Do not submit government identification numbers, complete financial account numbers, passwords for other services, medical records, precise health diagnoses, biometric data, confidential third-party information, or any information you are not comfortable storing or processing online.

3. Sources of Information

We receive information:

Directly from you when you create an account, purchase, complete an exercise, use Nexus AI, join a call, post in the community, or contact us.
Automatically from your browser or device through logs, cookies, security tools, and similar technologies.
From service providers that support payments, account access, email delivery, analytics, advertising, scheduling, community access, or customer support.
From public or business sources when reasonably necessary to research a market, business concept, or request you ask Nexus to help evaluate.

4. How We Use Information

Provide, personalize, maintain, and improve the Services.
Create and administer accounts, memberships, purchases, and subscriptions.
Save answers, progress, journeys, profiles, history, drafts, and sharing settings.
Generate AI-assisted outputs and provide requested coaching tools.
Deliver live coaching, replays, courses, communities, support, and member communications.
Send administrative messages, verification messages, transaction notices, service updates, and marketing communications consistent with your choices.
Detect fraud, enforce limits, secure accounts, troubleshoot errors, and prevent unauthorized access.
Measure performance, understand use, improve content, and develop new features.
Comply with law, enforce agreements, protect rights and safety, and resolve disputes.

Authorized Nexus personnel may review account content when reasonably necessary to provide coaching or support, investigate a bug or security issue, moderate the community, enforce the Terms, or improve the Services. Access is limited to legitimate operational purposes.

5. Nexus AI and AI Processing

When you request an AI feature, Nexus may send your prompt, relevant answers, profile context, business information, and instructions to an AI service provider to produce the result you requested. The resulting output may be stored in your Nexus account so you can review, edit, download, or revisit it.

Nexus AI analyzes information to provide educational and coaching guidance. It does not make decisions about credit, employment, housing, insurance, healthcare, legal rights, or other matters that produce legal or similarly significant effects.

AI providers process information under their own contracts, security practices, and applicable policies. We do not authorize them to use Nexus profile information for third-party advertising. Do not submit confidential or sensitive information that is unnecessary for your request.

6. How We Disclose Information

We may disclose information to:

Hosting, security, and infrastructure providers, including Cloudflare and related managed infrastructure providers.
AI processing providers, including OpenAI or replacement providers used to generate requested outputs.
CRM, email, membership, scheduling, and communication providers, including HighLevel and connected providers.
Payment processors, such as Stripe or another processor identified at checkout.
Analytics, attribution, and advertising providers, where those tools are enabled and permitted by law.
Professional advisors, including attorneys, accountants, insurers, and consultants subject to appropriate duties.
Authorities or other parties, when reasonably necessary to comply with law, protect rights or safety, investigate fraud, or enforce agreements.
A successor organization, in connection with a merger, financing, acquisition, sale, restructuring, or transfer of all or part of the business.

We may also disclose information at your direction, with your consent, or when you choose to publish or share it.

8. Cookies, Analytics, Advertising, Email, and SMS

We and our providers may use cookies, local storage, pixels, logs, and similar technologies for essential functionality, login, security, preferences, analytics, attribution, and advertising where enabled.

We do not sell personal information for money. If Nexus uses audience matching, targeted advertising, or similar tools, those activities may be considered “sharing” or targeted advertising under some privacy laws. Where applicable, you may request to opt out by contacting us or using any preference control we provide. Where legally required and technically supported, we will also process recognized universal opt-out signals.

You may unsubscribe from marketing emails using the link in the message. If you opt in to text messages, message frequency varies and message/data rates may apply. Reply STOP to opt out and HELP for help. Consent to marketing messages is not a condition of purchase.

9. Data Retention and Deletion

We retain information for as long as reasonably necessary to provide the Services, maintain your account and history, fulfill the purposes described in this policy, comply with legal or accounting obligations, resolve disputes, prevent fraud, and enforce agreements.

Nexus AI may allow you to sign out or close an active session while keeping your saved data for a future return. If you request permanent account deletion, Nexus will delete or de-identify account, journey, profile, and related app data within a reasonable period, subject to legal, security, backup, fraud-prevention, and operational exceptions.

Deletion from Nexus does not necessarily delete transaction, tax, email, communication, chargeback, or membership records that a payment processor, CRM, community provider, or other service provider must retain under its own obligations.

10. Security

We use administrative, technical, and organizational safeguards designed to protect information, including encrypted connections, authentication controls, secure session practices, access controls, rate limits, managed infrastructure, logging, and security monitoring.

No online service can guarantee absolute security. You are responsible for protecting access to your email, password, device, login codes, and active share links. Notify us promptly if you believe your account or information has been compromised.

11. International Processing

Nexus is operated from the United States. Our service providers may process or store information in the United States and other countries. Those locations may have privacy laws that differ from the laws where you live. By using the Services, you understand that information may be processed in these locations, subject to applicable safeguards and law.

12. Your Privacy Rights

Depending on where you live and whether the applicable law covers Nexus, you may have the right to request access, correction, deletion, or portability of personal information; obtain information about how it is used or disclosed; opt out of sale, targeted advertising, or certain profiling; withdraw consent; and appeal a denied request.

Submit a request to Paul@thenexussalon.com. We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authority and identity verification. We aim to respond within 45 days where applicable, subject to legally permitted extensions.

You will not be discriminated against for exercising a privacy right. Some information may be exempt from deletion or disclosure, including information needed to complete transactions, protect security, comply with law, establish legal claims, or preserve the rights of others.

13. Children’s Privacy

Nexus is intended for adults age 18 and older and is not directed to children under 13. Do not create an account for a child or submit a child’s personal information. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.

14. Changes to This Policy

We may update this Privacy Policy as the Services, technology, providers, or legal requirements change. We will update the effective date and may provide additional notice for material changes. Continued use after an updated policy becomes effective means the updated policy will apply to future use and processing, to the extent permitted by law.

15. Contact Nexus

Aetherion LLC, operating Nexus
Colorado, United States
Email: Paul@thenexussalon.com